Tuesday, May 7, 2019

Salesforce buys conversation-AI startup Bonobo

Rahul Choudhary Salesforce buys conversation-AI startup Bonobo ,

Salesforce buys conversation-AI startup Bonobo.

Founded in 2017, Bonobo AI helps companies gain insights into customers using AI to analyze phone calls, texts and chat messages; deal estimated at $40-50 million

US cloud-based software firm Salesforce.com, Inc. has acquired Israeli startup Bonobo AI, a developer of artificial intelligence-based software that helps companies glean insights on customers via support calls, texts and other methods of communication.

The insights enable sales teams to spot trends and improve their services to customers.

The firms didn’t disclose the amount of the deal, but people familiar with the matter said Salesforce would be paying $40 million to $50 million for the Israeli startup.

The Tel Aviv -ased firm was co-founded in 2017 by Barak Goldstein, Efrat Rapoport, Idan Tsitiat and Ohad Hen, who assembled a team of alumni from elite IDF technological units, specializing in AI. The startup raised a seed funding round of $4.5 million some six months ago, led by G20 Ventures with Capri Ventures.

“Salesforce’s acquisition of bonobo.ai will allow us to expand upon on our vision — driving the Conversational Intelligence revolution and helping companies know their customers like never before,” the Bonobo team said in a blog post, announcing the deal. “We are thrilled to become part of the amazing Salesforce family and continue to the next phase of our journey.”

Founded in 1999 by Marc Benioff, its chairman and co-CEO, Salesforce pioneered the idea of CRM software in the cloud. The US firm, which employs 29,000 workers globally, reported revenue of some $10.5 billion in 2018.

To keep up its growth momentum, the San Francisco, California-based firm is investing heavily in product development and marketing and sales to keep up its growth momentum. It taps into startups and their technologies to stay at the cutting edge of developments, in cloud computing, artificial intelligence, fintech and insurance tech.

Last year the company said it was earmarking $100 million for investments in startups in Europe and Israel via its venture arm Salesforce Ventures, in the field of cloud technologies.

The US firm has already invested in Israeli startups, including CoolaData, OwnBackUp, Checkmarx and CloudLock, and acquired Israeli startups in the fields of artificial intelligence and predictive analytics, Implisit and BlueTail.

Original Source from https://www.timesofisrael.com/us-salesforce-buys-israeli-conversation-ai-startup-bonobo/

How we can change salesforce phone number format ? Full basic To Advance

Rahul Choudhary How we can change salesforce phone number format ? , salesforce admin

How we can change salesforce phone number format?. we all know this the major question which asked in salesforce developer Group. we can change Salesforce Phone number format in two type
lets go for the process how we can change. All we are know about salesforce phone field are on US format and lots of developer want to change this format according to their Country Format.

In this post we are going to solve all your questions all we know about salesforce have only Us format and this format we want to change we change this format by formula field and apex code in this post we are going to cover this post and solution by formula field we are not going to change the format of the phone number we are going to remove the . - () all this type of symbol from the phone number

So, lets go to see how we can change salesforce phone number format full basic to advance and step by step

These are the following steps in How we can change salesforce phone number format ?

1. Go to your developer org. and login into that.
2. after login for the object where you have phone number field or you can create your own custom object in this case we are going to change the phone number field on lead object Phone number field

3. After moving on object go for create a new field which is formula field.
4. Now make filed name and field label and select Formula Return Type is (text)

5. Then go for the advance Formula Field and past the formula which is written down.

RIGHT( SUBSTITUTE( SUBSTITUTE( SUBSTITUTE( SUBSTITUTE( Phone ,"-","") , " ", "") , ")","") ,"(",""),10)

6. Replace Phone in formula with your phone number field click on insert field and select your phone number field as per your object than go for the syntax check and assure there no syntax error
7. click on the next button make sure visible to all click on next than save.

After all this go for the page layout of your object and replace phone number field with your new formula field after this when every query is punched than all -.() are automatically remove from the phone number

Output:
Previous version
(999)-752-4582
new version
9997524582

if you face any problem to making your field than go the video which is fully based on how we can change salesforce phone number format ? video is given below pls watch
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interview questions on salesforce developer | Salesforce Interview Questions 2019

Rahul Choudhary interview questions on salesforce developer 2019 , Salesforce InterView Questions

Interview questions on salesforce developer if you are in salesforce background and you fresh in development and you want to move first think you search on google interview questions on salesforce developer.
But when you are searching on google you get lots of result and different results may be show you different answer which get confused you that why are going to make this post for you we are uploaded 30 question and answer on a topic of interview questions on salesforce developer. these question are asked by many MNC in 2019. so that why these questions are best for you in blow section we are posted interview questions for you

Interview questions on salesforce developer

General Questions

1. What is the difference between a role and a profile?

Profiles are both features that can be added to a user record in Salesforce. Roles are optionally added while Profiles are a basic requirement of setting up a user.

Profiles help to control object privileges such as CRED (Create, Read, Edit, Delete). They also contain system permissions that a user can carry out such as exporting data.

Roles on the other hand help with sharing records across an organisation. They work in a hierarchical fashion, giving users access to records that are owned by people lower down in the hierarchy.

Lightning FrameWork From Beginning To Advance

2. Can you name three types of object relationships available in Salesforce?

There are three main relationship types in Salesforce…

A lookup relationship can be used to link two objects together. It is the most basic type of relationship that creates a child-parent relationship between two objects.
A master-detail relationship can also be used to link two objects together. A master-detail relationship creates a tight relationship between the parent and the child. The child record inherits security of the parent, and if the parent is deleted, all associated child records will also be deleted. Master-detail relationships created some extra functionality such as roll-up summary fields that allow you to calculate data on the parent from the children.
A many-to-many relationship (Also referred to as a junction object), allows you to create a relationship between two objects that need to model a many-to-many relationship. These are created with an object that has two master-detail relationships to two parent objects.

3. What is SOQL used for?

SOQL stands for Salesforce Object Query Language. It is very similar to the widely used language SQL (Structured Query Language), to query databases. SOQL is specifically designed for Salesforce data and is used to query the Salesforce platform to retrieve data. SOQL is used within Apex & Visualforce to return sets of data.

4. What’s the difference between Salesforce.com & Force.com?

Salesforce.com is SaaS(Software-as-a-Service) product while Force.com is a PaaS product (Platform-as-a-Service). Salesforce.com has a selection of prepackaged solutions such as the Sales & Service Cloud that are designed for a specific purpose. While Force.com allows you to build your own applications. Salesforce.com is built on the Force.com platform.

5. What options are available to you for deploying from a Sandbox to Production?

There are various ways to deploy from Sandbox to Production. The main way is to use a Salesforce feature called Change Sets. These allow you to package up components and then deploying them to another Salesforce Org. There are various other methods including ANT MIgration Tool, Force.com IDE and Unmanaged packages.

6. How are bucket fields used in Salesforce?

Bucket fields can be used in Salesforce reports to group together field values. These fields are not created on the Salesforce platform and only exist in in the report itself.

Apex Questions

7. What is Apex?

Apex is a strongly typed, object-oriented programming language that allows developers to extend the Salesforce platform by writing their own business logic into the platform. Apex looks similar to Java and can be launched through a variety of user-initiated events such as record updates, button clicks, triggers on objects, or external web service requests.

8.Can you customise Apex & Visualforce directly in a production org?

Apex cannot be customised in a production Org, it must be changed and deployed through a sandbox and meet test coverage. Visualforce, on the other hand, may be customised directly in production (Although this is not best practice)

9. What are the two options for when Apex Triggers can run?

Apex Triggers can either run before a record has been saved of after. A before operation is usually used to verify information that is going to be inserted, and after trigger is used to access data that has previously been entered by a user or system.

10. When should Apex be used over Workflow rules or Process Builder?

There are various reasons why you should use Apex over declarative automation options:

Workflow rules and Process Builder operations sometimes have feature limitations that can be overcome with Apex. For example, pulling information from an external system.
When dealing with certain or large sets of data, Apex can be more efficient than declarative options due to less limitations.

11. What are Governor Limits? Can you name 3 examples?

Salesforce runs on a multitenant environment which means resources (Storage, CPU, Memory) are shared with other companies on the Salesforce platform. This means limits must be in place to ensure that all companies using the Salesforce architecture abide by certain rules and don’t let their code or processes monopolize shared resources. A few examples of Governor Limits are:

Total number of records retrieved by a SOQL query – 50,000
Total number of SOQL queries issued – 100 (Synchronous) 200 (Asynchronous)
Total number of DML statements issued – 150
Total number of callouts (HTTP requests or Web services calls) in a transaction – 100
Maximum CPU time on the Salesforce servers – 10,000ms (Synchronous) 60,000ms (Asynchronous)

12. What is Apex test coverage? What’s the minimum test coverage required to deploy?

To ensure that your code meets certain standards, Apex Code coverage shows you how many executable lines of code in your classes and triggers have been exercised by test methods. Code coverage percentage is a calculation of the number of covered lines divided by the sum of the number of covered lines and uncovered lines. The minimum test coverage required to deploy to production is 75%

13. What are some Apex best practices?

Bulkify your code
Avoid SOQL Queries or DML statements inside FOR Loops
Avoid Hardcoding IDs
Use of the Limits Apex Methods to Avoid Hitting Governor Limits
Querying Large Data Sets
See full list…

14. What is an Apex Email Service?

You can use email services to process the contents, headers, and attachments of inbound emails. For example, you can create an email service that automatically creates contact records based on contact information in messages. Read more…

15. What are the different type of Collections you can have in Apex?

There are three main types of collections…

Lists – A list is an ordered collection of elements that are distinguished by their indices. List elements can be of any data type—primitive types, collections, sObjects, user-defined types, and built-in Apex types.
Sets – A set is an unordered collection of elements that do not contain any duplicates. Set elements can be of any data type—primitive types, collections, sObjects, user-defined types, and built-in Apex types.
Maps – A map is a collection of key-value pairs where each unique key maps to a single value. Keys and values can be any data type—primitive types, collections, sObjects, user-defined types, and built-in Apex types.

Visualforce Questions

16. What is Visualforce?

Visualforce is the component-based user interface framework for the Force.com platform. The framework includes a tag-based markup language, similar to HTML. Each Visualforce tag corresponds to a coarse or fine-grained user interface component, such as a section of a page, or a field. Visualforce boasts about 100 built-in components and a mechanism whereby developers can create their own components.

17. What is a Static Resource?

Static resources allow you to upload content that you can reference in a Visualforce page, including archives (such as .zip and .jar files), images, style sheets, JavaScript, and other files.

18. What is the difference between a standard and custom controller?

Standard Controllers are generated automatically for all standard pages. They provide you with all the functionality that a standard page contains, such as editing or saving a record.

Custom Controllers can be written by a developer to override the standard functionality that a standard controller provides on a Visualforce page.

19. What is a Lightning Component?

The Lightning Component framework is a UI framework for developing dynamic web apps for mobile and desktop devices. It’s a modern framework for building single-page applications engineered for growth.
The framework supports partitioned multi-tier component development that bridges the client and server. It uses JavaScript on the client side and Apex on the server side.

Config Questions

20. Explain the differences between Workflow and Process Builder?

Workflows and the Process Builder are declarative automation tools that can be used to extend the Salesforce platforms functionality. Both have point and click functionality and have a variety of functionality and features to automate business processes.

Workflow rules – An automation tool that can evaluate an argument, and kick off an automation function. These functions can include a field update, sending an email message, creating a task, or sending an outbound message. A workflow can only evaluate a single criteria before it either triggers the automation or does not.

Process Builder – The process builder is a newer automation tool that has a wider variety of functions. These include creating a record, updating child records, posting to chatter, launching a flow and more (See full list here). The process builder can evaluate multiple criteria and trigger different automation depending on the one met.

21. How are sharing rules used in Salesforce?

Sharing rules can be set up in order extend sharing, and to grant users access to a set of records depending on a defined criteria. A sharing rule can beset upp to extend sharing to a profile, role or public group depending on either the owner of a record, or a field value. You can either assign Read-Only access to these users, or Read/Write access.

22. Can you explain the use of custom settings?

Custom settings are similar to custom objects and enable application developers to create custom sets of data, as well as create and associate custom data for an organization, profile, or specific user. You can use custom settings to store a variety of information that can be accessed easily by other Salesforce tools.

23. Explain the use of a roll-up summary field and where it can be used

Roll-up summary fields can be used to calculate information based off of a parent records child records. While a formula field can calculate information within a single record, roll-up summary fields can calculate data from a set of child records. For example, a roll-up summary field could be used to calculate the total value of all closed won opportunities on an account. Roll-up summary fields can only be used on a master-detail relationship.

24. What’s the difference between Record Types & Page Layouts

Whilst a page layout is used to define which fields, sections and related lists are displayed to a user, a record type can extend this by defining different business processes. See a full description of the differences here.

Integration Questions

25. Explain the use of an Outbound Message?

An outbound message is one automation function that can fire from a workflow rule. They can send a message to external web services which can contain field values, this can subsequently kick off additional processes in external systems.

26. What is OAuth?

OAuth is an open standard for access delegation, commonly used as a way to grant websites or applications access to their information on other websites, but without giving them the passwords.

27. What is a Connected App?

A connected app integrates an application with Salesforce using APIs. Connected apps use standard SAML and OAuth protocols to authenticate, provide single sign-on, and provide tokens for use with Salesforce APIs. In addition to standard OAuth capabilities, connected apps allow Salesforce admins to set various security policies and have explicit control over who can use the corresponding apps.

28. Can you give an example of a Salesforce API and it’s usage?

Salesforce has a variety of API’s that let you interact with the system in different ways..

REST – The REST API lets you integrate with Force.com applications using simple HTTP methods in either XML or JSON formats, making this an idea API for developing mobile applications or external clients.

Bulk – The Bulk API provides a programmatic access that lets you quickly load data into your Salesforce organisation.

Streaming – The Streaming API can be used to receive notifications for changes to Salesforce data that match a SOQL query you define. Streaming API is useful when you want notifications to be pushed from the server to the client based on criteria that you define.

29. What are External ID fields used for?

Certain fields can be defined as an external ID on an object. These can be used in order to match up data from external systems with a unique reference ID. For example, if you need to match up data from an external accounting system to the Accounts in Salesforce, you can use an external ID field to reference the Accounting systems unique ID instead of the Salesforce ID.

30. What is a use case for Salesforce Connect?

Salesforce Connect is a product that utilises external objects. External objects allow you to integrate information into Salesforce in real-time, but without actually utilising Salesforce storage limits. An examples of using Salesforce connect could be to integrate a large database that houses transaction history against an account. This history would be viewable and reportable in Salesforce, but without utilising the large amount of storage it would take to the house.

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