Salesforce Admin Certification Study Guide 2024 will help you prepare for the Salesforce Admin Certification 2024 and pass the Salesforce Admin Certification exam in 2024
A Salesforce Administrator is the one who helps to run Salesforce smoothly or the developer who builds new custom apps to extend capabilities.
While working as a Salesforce professional, you require a Salesforce certification for the sake of your benchmarking your skillset and the know-how of the real-life cloud experts. Salesforce has introduced a Salesforce Certified Administrator Program 2024 for the proficient Salesforce administrator.
Certification is increasingly becoming popular among the Salesforce professionals, not just for higher-level of knowledge acquired, but the higher employability and the higher salaries, as yearned by many of these experienced professionals.
Salesforce Admin Certification Study Guide 2024
As per a report from IDC, 2019 Salesforce is all set to earn $1.2 Trillion in business revenues and 4.2 million new jobs.
This Salesforce Admin Certification Guide will give you insights on why and how you appear for a Salesforce Admin Certification Exam along with the details of the examination such as places to access the information related to the exam, salaries expected after you pass the examination and all other relevant exam-related queries that you may have as a Salesforce Administrator.
Why Choose Salesforce Admin Certification in 2024
Salesforce professionals are much in demand, and more so for those with Salesforce Administration profiles. Salesforce Admin Certification exam is one of the basic exams that an aspirant must pass, before taking other certification exams.
You may choose Salesforce Admin Certification Training 2024 for the following reasons:
- A Salesforce Admin Certification 2024 acts as a benchmark for the skills, know-how, and expertise of the individuals.
- Certified Salesforce Administrator can work smarter, and not just work harder.
- Acquire the latest skills required to maintain the Salesforce Administrator certification.
- A certified Administrator surely fetches a higher salary, in the global marketplace of Salesforce professionals.
As per Mason Frank Salary Survey, the Salesforce Administrator earns the highest salary. However, there is a persistent demand for other Salesforce professionals as well.
The average salary of any Salesforce Administrator depends on the various levels of experience. You can glance through the salaries at various levels for different countries in the below figure.
But for a certified Salesforce Administrator, the salary increases more. As per the review by Mason Frank International, the certification of a Salesforce Administrator is the most popular one.
Please refer to this link for further details.
We will provide the following insights in this Guide for salesforce admin certification 2024.
- What are the prerequisites of a Certified Salesforce Administrator training?
- Types of Salesforce Certified Salesforce Administrator Exam?
- Details on the Salesforce Administrator Examination.
- How to Study for the Administrator Certification Exam?
- How to Access the Training Materials for Salesforce Administrator Exam?
Prerequisites Of A Certified Salesforce Administrator 2024
The prerequisites include:
- The Certified Salesforce Administrator must have the relevant years of experience in working as a Salesforce Administrator.
- The Administrator must have the applied skillsets on the practical know-how as well as the related concepts – as stated in the exam objectives.
- The administrator must have the ability to assist their companies and extract more from additional features and capabilities.
- The exam encompasses the entire Salesforce application inclusive of features, functions, configurations, and management options available to the said Administrator as applied for the cloud-based Salesforce products for Sales, service, and collaboration as well.
There are two types of Salesforce Admin Certification examinations. Let’s explore!!
Types Of Certified Salesforce Administrator Exam 2024
The first credential is that of Salesforce Administrator that includes the features, and functionalities pertaining to a Salesforce implementation. The second credential is that of Salesforce Certified Advanced Administrator.
This applies to the Salesforce Administrator who has acquired skillsets on configuration maintenance and with a thorough understanding and exposure to the best practices adopted for the administration work along with advanced features, functionalities as required for solving complex business problems.
Salesforce Administrator 2024 Examination Details
Salesforce offers aspiring candidates an examination guide for appearing for the Salesforce Administrator Examination. It incorporates the necessary training objectives, along with the relevant documentation and training materials. All these serve the purpose of helping the aspirants with a passing score.
Some details of the Exam are:
- Salesforce Administrator Examination
- Training Materials
- Recommended courses for the Examination
- Online Classes
- How to Maintain the Certification?
Salesforce Administrator Examination 2024
Salesforce offers the following self-study materials on the Salesforce Administrator profile:
- Trails and Trailmix
- Hands-on experience
- Super badger
Salesforce has trailhead, a learning portal that enables you to acquire various Salesforce skills, from anywhere. It may so happen that your next job as a Salesforce Administrator requires that you better learn the latest Salesforce skillsets. The Trailhead allows you to market your skills, all free.
The Superbadges enable you to acquire skill-based credentials and find the application in complex, real-life business problems. The Superbadges come with Supersets that help you to get the certification for success in getting the next job,
The materials include:
- How to Prepare the Salesforce Administrator Credential? (Trailmix)
- How to Study for the Administrator Certification Exam? (Trail)
- Lightning Experience Reports and Dashboards Specialists. (Superbadge)
- Business Administration Specialist (Superbadge)
- Security Specialist (Superbadge)
Moreover, there is a Trailhead Academy that offers the following expert-led courses:
- Administration Essentials for New Admins (ADM-201)
- Administration Essentials for New Administrators in Lightning Experience and Certification (ADX-201C)
- Preparing for Your Salesforce Administrator Certification (CRT-101)
- Administrative Essentials for New Admins in Lightning Experience (ADX-201)
- Lightning Experience Administrative Essentials for New Admins (ADX-201E)
- Trailhead Virtual Bootcamp for New Admins (TVB201)
Let’s see some more details on Salesforce Administrator Study Materials.
If You Want any Salesforce Admin 201 Certifications Sample Questions Practice Material CLICK on the WhatsApp/ChatBot/Mail Icon which showing On Screen
How To Prepare For The Salesforce Administrator Certification Exam
This study material comes in the form of Trail mix, lasting for a duration of 35 hours, accessible to prepare you for the exam.
The Salesforce Administrator Exam actually tests the knowledge of the aspiring candidate with the following objectives in mind.
The aspiring candidate must demonstrate the application of some of the features or functions:
- Organization Setup
- User Setup
- Security and Access
- Standard and Custom Objects
- Sales and Marketing Applications
- Service and Support Applications
- Activity Management
- Data Management
- Reports and Dashboards (Analytics)
- Workflows and Mobiles
The Outline of the Exam is given in the below table:
| Topics | Percentage |
|---|---|
| Configuration and Setup 20% | 20% |
| Object Manager and Lightning App Builder 20% | 20% |
| Sales and Marketing Applications 12% | 12% |
| Service and Support Applications 11% | 11% |
| Productivity and Collaboration 7% | 7% |
Data and Analytics Management 14% | 14% |
| Workflow/Process Automation 16% | 16% |
Organization Setup
Here the candidate demonstrates the following skill sets:
- Describe company-based information such as currency management, default settings, business hours, etc.
- Compare the various UI features, which are under the control of the Administrator.
- Provide details on UI Settings, list views, home page layouts, search settings.
User Setup
Here the candidate demonstrates the following skill sets:
- Outline the steps for setting up and maintaining the users, providing details on how to reset passwords, assign the licenses, resolve the issues for locked user accounts.
- Comprehend how to activate, deactivate or freeze the users.
Security And Access
Here the candidate demonstrates the following skill sets:
- Explain the security controls for the various organizations such as IP settings, passwords, network settings, and identity confirmation.
- Apply appropriate security controls with respect to a user request scenario. This is based on the Salesforce sharing model inclusive of features and capabilities such as roles and roles hierarchy, organization-wide defaults, sharing rules and public groups as well as manual sharing.
- Provide details on how best to use the permission set or custom profile with respect to a scenario, utilizing permissions and profile settings.
- Describe the usage of folders to organize, and secure the communication templates, dashboards, and reports.
You can get further details on Sales and Marketing functions from Sales and Marketing Applications.
You can get further details on Service and Support functions from the above link.
Activity Management
Here the candidate shows the following skill:
- Explain the Activity Management details for Salesforce-related tasks, events, public calendars, multi-day events.
- Explain the details related to chatter such as feed, groups, security, and following.
- Here the candidate shows the following skill:
- Explain the Activity Management details for Salesforce related to tasks, events, public calendars, multi-day events.
- Explain the details related to chatter such as feed, groups, security, etc.
Data Management
In this section, you will find the details on:
- Identify the tools for data management and the various use cases such as Data Import Wizard.
- What all to consider for importing, mass deleting, updating of data, in the form of CSV file, record IDs, any external IDs, field mapping, and others.
- What are the capabilities for data validation tools?
- What are the various data backup procedures for example data loader, data export?
Reports And Dashboards
In this section, you will find the details on:
Reports generated & customized, and dashboards while considering the following parameters.
- Report types – standard and custom reports.
- Fields and filters
- Summarizing Record
- Sharing model of reports with user groups, roles, or territories.
- Conditional Highlighting for summary or matrix reports based on specified colors or ranges.
- Create Charts.
- Elaborate on dashboard components such as chart, table, metric, and others.
- Features of custom record types such as fields via lookup, multiple objects, rename and reorder sections and fields, and others.
Please find more details about Share a Report or Dashboard Folder in Lightning Experience
Workflow/Process Automation And Desktop/Mobile Administration
This section provides insights on:
- Features of Salesforce mobile apps.
- Find an automation solution based on workflow process features.
- Features of the Approval process.
- Elaborate on Salesforce Lightning for Outlook (installation and Synchronization)
Please find more details About Salesforce Certified Administrator Program
How To Access Training Materials For Salesforce Administrator Exam
Salesforce offers help with various resources in the form of study materials, training, and also hands-on experiences, to prepare you for the Salesforce Administrator exam.
Through these materials, Salesforce tries to offer a roadmap for preparing the exam as well as offer insights from the other experts in the industry.
The resources available are as follows:
- Instructor-led courses
- Salesforce Trailhead
- Virtual Courses
Instructor-led Courses
- Administrator Essentials for New Admins (ADM201C)
- Administrator Essentials for Experienced Admins (ADM211)
Administrator Essentials for New Admins (ADM201C)
This educates the new administrators with the setup, configuration, and maintenance of Salesforce applications. It offers insights with other user groups such as power groups, IT managers, etc.
You can get further details on such instructor-led courses from Salesforce experts, from Trailhead Academy.
If You Want any Salesforce Admin 201 Certifications Sample Questions Practice Material CLICK on the WhatsApp/ChatBot/Mail Icon which showing On Screen
Salesforce Trailhead
Trailhead offers an exam guide for all those interested in the Salesforce Administrator exam. Although online courses are available through Trailhead, your budget constraints will decide whether you will take this course or go for any traditional course.
Virtual Courses
Some of these virtual classes come in the form of:
- Certification Preparation for Administrator (CRT101)
- Trailhead Virtual Bootcamp for New Admins (TVB201)
Certification Preparation for Administrator (CRT101)
This course offers you insights on the following:
- Understand the exam objectives and weightage on the exam.
- Know the most focussed product areas.
- Offer details on the salesforce admin certification questions.
- Whether Additional resources are available to prepare for the exam.
This also includes all the necessary pre-work, which is about the preparatory courses.
You can get further details from Certification Preparation.
Trailhead Virtual Bootcamp for New Admins (TVB201)
This is a blended, expert-led program that provides you with a learning plan for a duration of 30 days. The program provides live coaching from instructors with Salesforce certifications. It also provides you with Q & A sessions with fellow students.
You can get further details from Trailhead Virtual Bootcamp.
Skills Covered Salesforce Admin 201 2024 certifications:
· Access & Security
· User Setup
· Sales & Marketing Apps
· Standard & Custom Objects
· Service & Support Apps
· AppExchange
· Mobile & Desktop Administration
· Data Management
· Activity Management & Collaboration
· Workflow & Process Automation
You can get a comparison of the above courses from the following table:
| Instructor-led courses | Salesforce Trailhead | Virtual Courses | |
|---|---|---|---|
| Insights from the course | On setup, configuration and maintenance of Salesforce applications, | Features and functionality to maintain a Salesforce implementation, Salesforce configuration maintenance, an understanding of administration best practices, and is able to use the advanced features and functionality to solve a variety of business problems. | Exam objectives and weightage on the exam, most focussed product areas, details on the exam, and additional resources are available if any to prepare for the exam |
| Type of Course | In-person/Virtual | Online Available | Live Sessions With Salesforce Experts |
| Specialities of the Course | - | - | Q & A sessions with fellow students. |
